Refund Policy
Refund Policy
Refund and Cancellation Policy
Last Updated: 11-08-2025
Welcome to www.grinaf.com. This Refund and Cancellation Policy explains your rights and obligations for cancellations, returns, and refunds when purchasing products on our eCommerce Website www.grinaf.com.
This policy is designed to comply with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 in India.
1. Order Cancellation
- You may cancel your order till its in “processing” state.
- If the order is ready to dispatch or dispatched, cancellation will not be possible, and you may consider returning the product as per our Return Policy.
- We reserve the right to cancel orders in cases of:
- Product unavailability
- Pricing or description errors
- Fraudulent or suspicious transactions
- Failure to comply with our terms and conditions
2. Return and Refund Eligibility
- Products can be returned and refunded only if they meet the conditions listed below and within the stipulated return period of 7 days from date of delivery.
- To be eligible for a return:
- The product must be unused, unwashed, and in original packaging with tags intact.
- The product should be in the same condition as received without damage caused by user negligence.
- Returns must be initiated by notifying customer support and following the return instructions provided.
3. Refund Process
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed through NEFT on the bank account details user shared while filling out return form subject to payment gateway timelines and banking processes.
- Shipping and handling fees are non-refundable except when the return is due to our error or a defective product.
- Refund amounts may be adjusted for any applicable restocking or handling fees if disclosed beforehand.
4. Cancellation Refund Handling
- If you cancel an order before dispatch and have already paid, your refund will be processed via original payment method
- Refunds for cancellations after dispatch are handled only through product return.
5. Non-Returnable and Non-Refundable Items
- Items that have been used, damaged, or altered by the customer.
- Personal hygiene products, intimate apparel, and products marked as non-returnable.
By placing an order on our Website, you agree to this Refund and Cancellation Policy.