Terms and Conditions
Introduction
grinaf.com website (‘Website’) is an entity operated by Grinaf Industries and is a textile d2c business headquartered in Delhi.
Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions, and notices contained in these Terms, as may be posted on the Website and/or App from time to time. GRINAF at its sole discretion reserves the right not to accept a User from registering on the Website and/or App without assigning any reason thereof.
Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of GRINAF, you agree to be bound by the Terms & Conditions.
User account, security, and passwords
Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are ‘incompetent to contract’ within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents, etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this Site and/or App only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years, then your parents or legal guardians can transact on your behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors is strictly prohibited.
You will receive a username which is your “first name”.” the last name” and you need to create a password for your account upon completing the Website’s registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to
(a) immediately notify GRINAF of any unauthorized use of your password or account or any other breach of security, and
(b) ensure that you exit from your account at the end of each session. GRINAF cannot and will not be liable for any loss or damage arising from your failure to comply with the above-mentioned guidelines or maintain the security of your account.
By using the website, you agree not to host, display, upload, modify, publish, transmit, update or share any information that:
i. belongs to another person;
ii. infringes upon another person’s copyright, trademark, patent or other propriety rights;
iii. is harmful to minors, harassing, blasphemous defamatory, obscene, invasive of another’s privacy; or
iv. impersonate another person.
By registering to our website, you agree to receive marketing and promotional communication from GRINAF via SMS, WhatsApp, email, and any other form of notification(s).
Limited instances where we may share your personal information include:
We may employ third party companies or individuals to process personal information on our behalf based on our instructions and in compliance with this Privacy Policy. In addition, some of the information we request may be collected by third party providers on our behalf.
If we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or GRINAF; or to detect, prevent, or otherwise address fraud, security or technical issues.
We may engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Policy.
We may also share aggregated or non-personally identifiable information with our partners or others. For example, we may tell a business using GRINAF how many people viewed any product or category of products or even most popular sold brand from our website, most searched color etc.
PRODUCT USE & SERVICES
The products and services available on the web and app Platform, and the samples, if any,that Platform may provide you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any/commercial reasons.
It is advised that consumers with allergies should always read a product’s ingredient statement before use.
PRICING AND OFFER INFORMATION
GRINAF strives to provide accurate product and pricing information, however errors may occur.
Prices and availability of the products and services provided or offered on the site and/or app are subject to change without prior notice and at the sole discretion of company
Company reserves all rights to withdraw any ongoing offer and/or promotion without prior notice
Payments
Mode of payment – Payments for the products available on Site and app may be made in the following ways:
– UPI, Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, and reward points.
– Online payments are instant payment options and recommended to ensure faster processing of your order.
– Cash On Delivery option is available for limited areas only.
All online payments are handled by authorized Payment Gateways considering transaction security measures mandated by RBI and other regulatory authorities. GRINAF is not responsible for any breach of information, or inappropriate transactions.
Shipping and Delivery Policy
Confirmed orders will be shipped within 24 to 48 working hours. Once shipped, they’ll be delivered to you within 2-5 working days. Estimated delivery time may change due to the customer’s geographical location, shipping destination, product availability and courier partner’s delivery time & location. We do not charge anything extra for delivery and offer free shipping on all orders.
Cancellation of unusual orders
In case of one or more defective products in your order, please register a single complaint as the return/replacement will be arranged only once. Customers are advised to not accept tampered shipments.
There maybe certain orders that GRINAF cannot accept and therefore reserves the right to cancel any order. Some reasons might be error in pricing, found to fraud or fake order, or due to some technical issues or glitch.
Refund, Replacement and order cancellation policy
Post placing the order, Customer can only cancel order uptil the order is in processing state. Once order is marked as “Ready to Ship”, it can not be cancelled. Customer can reject the order at the time of delivery if the shipment seems to be tampered.
Once the order is received by the Customer, a request for a refund or replacement can be initiated within 7 days starting from the date of delivery. In such case, we would collect information of your bank account to initiate a refund.
Refund
Refunds are processed in a maximum of 3-5 working days from the date on which GRINAF cancels the order. In the case of prepaid orders, paid via an online payment gateway integrated with https://grinaf.com, the amount will be transferred back to the account from which it was paid. In case of Pay of delivery orders, we would collect information of your bank account to initiate a refund via NEF